Returns and replacement

Check your order when it arrives. If something is wrong, tell us straight away.

What we take back

• E-liquids that are still sealed, in their original packaging.
• Devices with a manufacturer defect. We replace or repair them under the manufacturer's terms.
• Anything we sent by mistake: the wrong product, flavour, strength or colour.

What we cannot take back

• Opened e-liquids, for hygiene and safety reasons.
• Coils, pods and cartridges that have been used.
• Devices damaged by drops, water, the wrong charger or other misuse.

How to return

1. Message us on WhatsApp or call with your order number and a photo or short video of the problem.
2. We tell you whether to bring it to the lounge or send it back with a courier.
3. Once we have checked it, we replace it, repair it or refund you in cash.

Refused deliveries: if you refuse an order at the door without a fault, we may ask you to pay the delivery fee before placing another cash on delivery order.